Custom Music and Content Services for Genesys Callers In Queue and On Hold Can Now be Streamed Live, No Device Required, Sourced via Genesys AppFoundry "Our solution for queues and agent-hold has been ...

"Congratulations to the Fortune Best Workplaces in Technology," says Michael C. Bush, CEO of Great Place To Work. "People are at the heart of work in every industry, and technology is no exception.

The new experiential facility serves as a collaborative hub, demonstrating to customers the next level of experience ...

BLOOMINGTON, Minn., April 27, 2026 /PRNewswire/ -- Today, C1, a global leader in technology solutions engineered for outcomes, announced recognition as a 2025 Expansion Partner of the Year by Genesys® ...

Genesys®, a global leader in Agentic Orchestration for Customer Experience (CX), is positioned as a Leader in the IDC MarketScape™: Worldwide Conversational Intelligence and Analytics Software 2026 ...

Genesys has submitted a confidential draft registration for an initial public offering (IPO), signaling confidence in its ability to leverage AI-driven innovations and strengthen its leadership in the ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- ...

Yesterday Genesys Telecommunications Laboratories, an Alcatel-Lucent company, announced that it has acquired a reporting and analytics firm. Informiam is a 45 employee business headquartered in ...

Genesys International has appointed former Tech Mahindra executive Dhiman Basu Ray as Chief Technology Officer to lead its transition into Physical AI and spatial intelligence. Genesys International ...

New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy In today's complex business market, customer and ...